JnoMarket
Returns & refunds
Returns follow each product's supplier policy. Every product in the current catalog is supplied by WeFulfil in China, so the rules below apply across the shop.
What is eligible
With clear photo or video proof, we can raise a claim for: items damaged in transit and found damaged on arrival, items that do not function correctly, and cases where the wrong item or wrong option was sent.
What is not eligible
Change of mind — including "I don't like it" or "it's not what I expected" — is not eligible. Minor wear to outer packaging from international shipping is also not eligible, as long as the product itself is intact.
No unused-return window
There is no published day-count window for returning unused items. Eligibility is based on damage, fault or an incorrect item, not on how many days have passed.
How to start a claim
Email market@jno.holdings with your order number plus photos or a short video showing the problem. We then coordinate the supplier's refund or replacement process on your behalf and keep you updated by email.
How refunds are issued
Where a refund is approved by the supplier, it is returned to the original payment method through Stripe.